Store Policy
Customer Care
🌟 Customer Care Policy (Sample for E-Commerce Website)
Our Commitment to You
We are dedicated to providing a smooth, safe, and satisfying shopping experience.
Our Customer Care team is available to help with:
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Order queries
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Payment & refund concerns
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Product information
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Shipping & delivery updates
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Return & replacement assistance
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Technical help for website issues
Your satisfaction is our priority.
📞 Customer Support Availability
Support Hours
Monday to Saturday: 9:00 AM – 7:00 PM
Sunday: Closed (Email support available)
Contact Methods
You may reach us using:
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📧 Email: HerDresscart@gmail.com
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📞 Phone: 8124607843
Privacy & Safety
Terms of Service / Store Terms
Product Information
We try our best to display accurate product descriptions, images, and specifications.
Small variations may occur due to lighting or screen differences.
Pricing
Prices may change at any time without prior notice.
Final price will be shown at checkout.
Order Acceptance
Your order is confirmed only after:
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Successful payment
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Stock availability verification
We reserve the right to refuse or cancel any order.
Customer Responsibilities
By placing an order, you agree that:
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All information provided (address, phone number) is accurate
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You are authorized to use the payment method
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You will not misuse the website or engage in fraudulent activity
Order Support
Our team can help you with:
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Order status updates
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Modifying orders (before shipment)
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Tracking details
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Delivery issues
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Payment confirmation
Payment Methods
Pay easily using PayU with the following options:
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Credit Cards
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Debit Cards
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Net Banking
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UPI (Google Pay, PhonePe, Paytm)
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Wallets
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EMI Options (if applicable)
All payments are encrypted and processed securely.